Refund policy

Returns

We do not accept returns or exchanges for any reason, including change of mind, once an order has been placed. Please review product details carefully before placing your order.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us at support@frenchbeautylab.com within 3 days of delivery, including a photo of the item. We will arrange a replacement or refund.

Order Cancellation

Orders may be cancelled free of charge before they have shipped. Once an order has shipped, it can no longer be cancelled or modified.

Note for customers in Quebec, Canada: You have the right to cancel your order within 7 days of the contract date under Quebec consumer protection law.

Refunds

Approved refunds will be issued to your original payment method. Please allow up to 10 business days for the refund to appear, depending on your payment provider.