Shipping policy

Order Processing

Orders are processed and shipped within 3–10 business days of order confirmation. Please note that our business is closed on Saturdays, Sundays, and French public holidays, which may extend this timeframe.

Shipping Origin

Your order ships directly from France via La Poste (French national postal service).

Delivery Time

Once shipped, delivery typically takes 12–20 days, depending on your destination and local customs processing. Delivery times may vary by season, and delays are especially common during the Christmas period. We currently ship to the United States, Canada, Hong Kong, Singapore, and Japan.

If you have not received your package 15–20 days after receiving your shipping notification, we recommend checking with your local post office, as items are sometimes held for reasons such as a missed delivery notice.

Shipping Costs

Shipping costs are not included in the product price. Costs are calculated automatically based on the total weight of your order and your destination, and are shown at checkout before you confirm your order.

Customs, Duties & Taxes

Orders may be subject to import duties, taxes, and customs fees imposed by the destination country. These charges are the responsibility of the customer and are collected upon delivery, not at checkout. We recommend checking with your local customs office for more information before placing an order.

Note for US customers: As of 2026, US import duty exemptions for low-value shipments have been suspended, meaning most international orders — regardless of value — are subject to customs duties upon arrival. We recommend factoring this into your expected total cost.

Note for customers in Japan: Cosmetics generally enter Japan duty-free. However, consumption tax may apply depending on the order value, and Japan's low-value import tax rules are subject to change. Any applicable duties or taxes are the customer's responsibility and are collected upon delivery.

Tracking

Once your order ships, you will receive a tracking number by email so you can follow your package's journey.

Damaged or Incorrect Items

If you receive the wrong item, or an item that is damaged or defective, please contact us within 3 days of delivery. Items that have been opened or used are not eligible for return, exchange, or cancellation.